Tiara Connection
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We accept paypal (most credit cards), money orders & cashiers' checks. If you need to submit a payment
via credit card or paypal, please click on the PAY NOW icon below.
We accept paypal payments from verified members with a confirmed address only.
PAYPAL ADDRESS: tiaraconnectionorder@pilatoproductions.com
Orders will be shipped within 2 business days (Touch of color
special orders may take up to 2 weeks to produce, depending upon the size of
the order).
**Items will be shipped via UPS, Priority Mail, or Fed EX (whichever is most
cost effective) from ID. - ID residents will be charged 6% sales tax.
**NO SAME DAY RUSH ORDERS** Unfortunately, we are only set-up to ship Express Mail for rush orders
(guaranteed 2 business day delivery) Est. S&H $24.50 per 1 oz - 1 lb package.
*Some of the pics posted on the site depict children wearing the crowns. This is to display the size of the style.
Items are not intended for use of children 12 and under. Please see: Consumer Product Safety Improvement Act for more info.
STANDARD SHIPPING:
FLAT RATE: $9.50 per 0-1 lb package (within the continuous US)
If the package weighs more than 1 lb, the S&H charge may increase.
Orders with a total value (before shipping & handling) of under $25.00 are subject to a $5.00 service fee (NO EXCEPTIONS).
Return Policy:
**Items must be returned (pre-paid USPS, UPS or Fed-Ex) in resalable condition within
5 days after the delivery date.
All items MUST BE RETURNED IN THE ORIGINAL PACKAGING. Any sign of wear will cause the item to be deemed damaged, and a refund may be refused. If the
item has been opened and any sign of wear is apparent, we may opt to accept the return, but the merchandise will be subject to a 50% damage fee.
Customer MUST contact us in within 2 days after the delivery date to notify
us of the return.
If damage in shipment occurs, items may be returned and will be repaired
free
of charge as long as it is returned within 4 business days of the delivery date.
(Customer is responsible for all shipping charges)
Regarding General Returns:
If a refund is requested, monies will be sent in the amount of the invoice
value minus S&H charges and a 20% restocking fee. Returned items MUST BE IN RESALABLE condition and in the original protective wrapping. It may take up to 2 weeks
to process the refund. All bonus gifts must be returned along with any return items. Once an order is placed and payment has been sent, any cancellation is considered a return and
is subject to service and/or restock fees.
**We value our customers and are dedicated to providing a reliable service; however, due to the various factors involved in the online ordering process, inspections, shipping, handling, etc, it is imperative that we adhere to our posted policies. REQUESTS FOR SPECIAL CASE ALLOWANCES WILL BE DENIED.
We cannot accept responsibility for delays due to courier or shipping services.
**Deposits and payments sent in for Custom Crowns
& Specialty order payments
are NONREFUNDABLE.
CUSTOMER SERVICE EMAIL:
Tiara Connection Customer Service
CUSTOMER SERVICE Phone #:
(253) 276-4299
Because this is an online store, and we ship nationwide, it usually best to email inquiries. Emails will be answered within 1 business day.
Phone calls will be returned within 2 business days.
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Wholesale Pageant Crowns, Tiaras, Pageant Accessories, and Novelty Pageant items are a few of the incredible products you will find at Tiara Connection. Allow us to assist you in preparing a successful pageant event! As a Tiara Connection customer, you can expect quality customer service, FREE BONUS items, UNBEATABLE Prices, and a fabulous selection of quality pageant products.